Refund & Cancellation Policy — Spoolsight

Effective date: October 5, 2026

Last updated: 2026-10-08

1. Subscription Overview

Spoolsight™ offers a Free tier and a Pro tier.

• Free tier: All core features (inventory, manual print logging, spools, search, filament knowledge) available at no cost, plus AI extraction from slicer screenshots and filament-label photos (powered by Anthropic's Claude) up to 10 scans a month, up to 50 spools, and up to 3 saved views per list
• Pro tier: Includes all Free features, plus up to 250 AI scans a month, unlimited spools, and up to 20 saved views per list; available by monthly subscription ($5 USD/month) or annual subscription ($45 USD/year)

Prices exclude tax (see §9).

2. NO PRO-RATED REFUNDS

Subscriptions are non-refundable.

If you upgrade to Pro, you are charged the full subscription price (monthly or annual) immediately upon successful payment. If you cancel your Pro subscription at any point during your paid period, no pro-rated refund, rebate, or credit will be issued.

Example:

• You subscribe on June 15 for a monthly subscription ($5).
• You cancel on June 20.
• You remain Pro until July 15, the end of your paid period.
• On July 15, you automatically revert to Free.
• No refund is issued for the unused days (June 20 – July 15).

3. Cancellation

You may cancel your Pro subscription at any time through the Stripe billing portal, accessible in your Spoolsight account settings under "Membership."

To cancel:

1. Log in to your Spoolsight account
2. Go to "Settings" → "Membership"
3. Click "Manage billing"
4. In the Stripe portal, select your subscription and click "Cancel"
5. Confirm cancellation

Your cancellation is recorded immediately and your subscription will not renew. You keep Pro until the end of your current paid period (the end of the current month or year, depending on your plan).

4. Account Deletion Cancels Immediately — No Refund

If you delete your Spoolsight account while you have an active Pro subscription, the subscription is cancelled immediately — not at the end of your paid period — and no refund or credit is issued for the remaining time. The account-deletion screen warns you about this before you confirm.

If the cancellation cannot be completed, your account is not deleted. You stay signed in and can try again or contact hello@spoolsight.com.

Deleting your account does not delete your customer record at Stripe; Stripe keeps the invoice, payment and tax records it is required to keep. See our Privacy Policy.

5. Continued Access Until Period End

When you cancel through the billing portal, you remain Pro through the end of your paid period.

If you cancel on July 20 during a July 1–31 monthly period:

• You stay Pro through July 31
• On August 1, you automatically revert to Free
• Your AI scan allowance drops from 250 a month to the Free allowance (10 a month); adding new spools beyond 50 or saved views beyond 3 per list is blocked until you upgrade again or make room

If you cancel during an annual subscription, you remain Pro through the anniversary date of your subscription.

This does not apply to account deletion, which cancels immediately (§4).

6. Auto-Renewal

Pro subscriptions auto-renew at the end of each period (monthly or yearly) unless you cancel.

• Monthly subscribers: Charged $5 USD on the same date each month
• Annual subscribers: Charged $45 USD on the same date each year

If a renewal payment fails (for example, because your card is invalid or expired), your subscription becomes past due and Stripe retries the payment automatically — up to 8 retry attempts within 2 weeks. You keep Pro while Stripe is retrying. If the payment is still not collected after the final retry, your Pro subscription ends and you revert to Free. No refund is issued.

7. Data Retention After Cancellation or Downgrade

When you cancel your Pro subscription or it expires:

• All data you created while Pro is retained: prints, spools, filament types, brands, materials, and notes remain in your account and are fully usable
• Only new adds beyond the Free limits may be gated: if you downgrade to Free, you can continue viewing and managing all historical data, and you can keep using AI extraction within the Free allowance (10 scans a month). You cannot add spools beyond 50 or saved views beyond 3 per list until you upgrade again or make room
• No data is deleted or locked as a result of your subscription status change

Example:

• You have 80 spools and use screenshot extraction often while Pro
• You cancel and revert to Free
• All 80 spools remain visible, editable, and deletable in your account
• You can still use AI extraction, now limited to 10 scans a month instead of 250
• You cannot add a new spool until you're back under 50 (by archiving or deleting some) or you re-subscribe to Pro

8. Monthly Usage Cap

Every user is subject to a configurable monthly usage cap: Free accounts up to 10 extractions a month, Pro accounts up to 250 — or $3.00 USD in API costs, whichever limit is reached first, on either plan. Screenshot and label-photo extractions share the same allowance.

This cap applies to all users, including comped/founder accounts. It is a backstop to prevent excessive API spending on behalf of the operator.

9. Payment & Billing

Payment processor: All billing is handled by Stripe (https://stripe.com). We do not store your credit card information. Card details are entered and stored only on Stripe's secure, PCI-compliant servers.

Billing address & taxes: Prices are shown excluding tax. You provide a billing address during checkout; where sales tax or VAT applies, Stripe calculates it from your address and adds it at checkout.

Failed payments: If a payment fails, Stripe retries it automatically (up to 8 attempts within 2 weeks) and you keep Pro meanwhile. If the final retry fails, your Pro subscription ends and you revert to Free (see §6).

10. Changes to Pricing

Spoolsight reserves the right to change subscription pricing in the future. Price changes will take effect only on your next renewal date. You will be notified of any price change at least 30 days before your next billing date via email. If you do not wish to accept the new price, you may cancel your subscription before the change takes effect.

11. Exceptions & Special Cases

Refunds for service outages or failures:
If Spoolsight is unavailable for an extended period due to Spoolsight's negligence or failure, we may issue a credit at our sole discretion. Service interruptions are not grounds for automatic refunds or cancellations.

Billing errors:
If you believe you were charged in error, contact hello@spoolsight.com immediately with documentation. Legitimate billing errors will be corrected, but the burden is on you to report them within 30 days of the charge.

Refunds for duplicate charges:
If you are charged twice in error, we will issue a refund for the duplicate charge upon verification.

12. Contact for Billing Issues

If you have questions about your subscription, billing, or this policy, please contact:

Jonathan Burton, doing business as Spoolsight
Email: hello@spoolsight.com
Address: 1029 Windemere Dr., Gallatin, TN 37066, USA

13. Policy Changes

Spoolsight may update this policy at any time. Changes will be effective upon posting. Your continued use of a Pro subscription after policy changes constitutes acceptance of the updated policy.

If a change materially reduces your rights (e.g., no-refund policy becomes even more restrictive), you will be notified by email before it applies to you.

Summary

By subscribing to Spoolsight Pro, you acknowledge that you have read and agree to the terms of this Refund & Cancellation Policy.

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